Data Collection for System Indicators

• Issuance of Technical Advisory for funding Swipe Cards: Hand out that was sent and posted to the local areas soliciting funding requests to support Swipe Card acquistion.

• MITRA: See Presentation of the Swipe Card Data Collection/Reporting
  • Discussion with Local Areas: Fulton/Montgomery/Schoharie and Capital Region detailed how these local areas are currently using their swipe cards and the data to report system services.

• State Partner Reports: NYSDOL Employment Services and VESID-

• At the last meeting local Board Staff indicated that there is sometimes difficulties in accessing partner information from the State agencies programs. In response, NYSDOL Division of Employment Services developed and sent to each local area a report that indicated the services/program outcomes that were delivered in that area by NYSDOL staff to benefit the One Stop System. These have been well received and it is anticipated that these reports will continue to meet the data/information needs at the local area.

• In addition, VESID has developed and provided a report on their services. They will request feedback and ways to continue to meet the local needs. In addition, they will determine how often this report should be sent to the local areas.

Promising Practices RFA

• Process and expectations for sharing practices among local areas:

  Local Board Chairs have asked for more sharing of practices that have been successful in one area and might be replicated in another area. In response, a section of the www.workforcenewyork.org website is devoted to Promising Practices. Some of these practices were awarded incentive funds last year and have been available for review by other interested parties. In addition, we have released the Second Year Promising Practices which is open to local WIA areas. The grant will provide incentive awards to recognize local promising practices related to local workforce development initiatives implemented within the past five years that demonstrate data-supported results. Award amount will be $75,000 per practice (maximum 2 awarded per local area). A $25,000 bonus will be granted for joint/regional submissions.

  The Subcommittee suggested that at future Subcommittee meetings promising practices be presented by the area that was awarded incentive funds, to discuss the practice. This might also be something worthwhile for the SWIB meeting.

One Stop Certification/Re-Certification Process

• Status to Date: 32 Local Areas have requested state certification; 32 Local Areas have had a site review completed; 28 Local Areas granted Workforce New York Certification. NYC is the only area that has not applied. Issues are being resolved in Niagara; Rockland. Visit just completed in Chautauqua-final report is expected by end of week.

• Process used and plans for re-certification- Hand Out of the process that was utilized for the original certification. Plans are being made for subsequent certification will include adding the work of the Systems Indicator Team. We are using the secret shopper results as a continuous program improvement and we will be looking to see how deficiencies/recommendations are being implemented at the local level.

• Customer Satisfaction: Tony Joseph, NYS Division of Research and Statistics, discussed some of the data that can help us with one of the critical success factors that we identified as important: Customer Satisfaction Feedback from the Business and Jobseeker. The System Indicator Team will review this information and will look at the process to collect and interpret relevant data.

Other Issues

• Next Steps with Systems Indicator Team and Corporation for Skilled Workforce A meeting with CSW and the SIT will be held in June to bring partner programs together to discuss and develop a timeline for final product.