In Spring, 2002, the Corporation for a Skilled Workforce (CSW) was commissioned by four Illinois workforce boards to benchmark excellence in one-stop centers. The following link will take you to CSW's Benchmarking report (Executive Summary begins on printed page 2), which identifies Critical Success Factors and provides a Self-Assessment Tool (beginning on printed page 101) useful for assessing your own one-stop center level of excellence. This assessment tool is the one referenced in NYSDOL's recently issued One-Stop Operator Recertification Guide" www.skilledwork.org/pdfs/BenchmarkOne-Stops.pdf.